Service Contracts:
All Arcomedical Infusion equipment can be covered by a service contract for a fixed annual fee.

We currently offer three fixed price service contract types:
(Rates are dependant on quantity of equipment covered).

Silver Service Contract - Includes An annual PPM service and calibration with no labour charges.  Any components required will be charged in addition at a discounted rate.

Gold Service Contract - Includes unlimited return to base repairs/servicing with no labour or component charges (Does not cover damage caused due to mishandling)

Platinum Service Contract - A fully comprehensive contract that offers peace of mind including unlimited return to base repairs/servicing with no labour or component charges (Covers damage caused due to mishandling)

Each service contract agreement will include a software revision update to the latest revision (where possible) and an uplift of equipment on request.

We are also able to offer free of charge loan units (maximum of 10 units) during the duration of service/repair of your equipment.

All service contracts carry a 12-month warranty against faulty materials and workmanship.

For further details and terms & conditions, please click HERE.

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Technical Support:
Our dedicated Technical Support team is available to advise on all technical issues related to the products supplied by Arcomedical.

Please call on 01277 810 432
or email service@arcomed.co.uk

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Technical Training:
Once you have received your infusion equipment, technical training is provided free of charge at your trust and at your convenience.

Initially, we provide first-line maintenance training so that you can determine if the equipment is faulty or there are associated user errors.

Following the first-line maintenance training, we provide a full technical training programme free of charge that will allow you to completely overhaul your equipment.

Refresher and new employee training is available*. 

For further information and pricing on additional training, please call Cliff or Jon on
01277 810 432 or email service@arcomed.co.uk

* Please note: Training is chargeable and up to a maximum of 6 technicians can be trained in one session on site.

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Spare Parts:
All spare parts are stocked at Arcomedical Infusion Ltd and are shipped the same day we receive your order when accompanied with an official order number. (Orders received after 14.00 will be despatched the next working day).

Telephone and email spare parts orders are welcomed when accompanied with an official order number.

No minimum order.

In the unlikely event that we cannot complete your order due to insufficient stock, the items will be despatched within three to five working days with no postage and packing fees incurred.

No postage and packing fees on spare parts orders over £400.00 (excluding VAT).

All new spare parts supplied are covered by a 12-month warranty.

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New Products:
Every infusion device manufactured in Switzerland is fully tested during assembly and before despatch to the UK.

On arrival at Arcomedical Infusion Ltd, each device is again subject to further testing in accordance with our commissioning and test revision programme.